Privacy Policy
Last updated: October 21, 2026
Hamsafar ("we", "us") is operated by [to be published], [to be published]. This policy explains what personal data we process when you use the Hamsafar app and website, why, and the rights you have under India's Digital Personal Data Protection Act, 2023 and other applicable law. Hamsafar is only for adults aged 18 or older.
What we collect
- Account: your name, email address and Google account ID from Google sign-in.
- Conversations: the messages you send, the AI characters' replies, and a short memory summary of past conversations so a character can remember you.
- Bots you create: the name, personality, appearance, language and type you enter, and the profile photo generated for it.
- Generated media: photos and voice replies generated during your conversations.
- Usage and payments: your free allowances, credit balance and spending; for purchases, a reference to the Google Play or Razorpay transaction. We never receive your card or UPI details.
- Safety and support: reports you submit, and records of content our automated checks blocked.
- Technical data: IP address (for rate limiting and abuse prevention), request logs, and preferences stored on your device such as theme and sound settings.
Why we use it
- To run the service: sign you in, keep your bots and conversations, generate replies, photos and voice, and remember context you shared.
- To process payments and keep an accurate credit ledger.
- To keep people safe: automated checks screen messages and every generated photo, and we review reports.
- To prevent fraud and abuse, and to meet legal obligations.
We do not sell your personal data and we do not use your conversations for advertising.
Who can see what
Your conversations and memories are private. They are never shown to other users. Bots you create are public: their name, personality, appearance, language, type and profile photo appear in "All bots" so others can chat with them. Other people's chats with your bot are private to them.
Service providers
To provide Hamsafar, the relevant data is processed by these providers on our behalf, some of which operate outside India:
- Venice.ai: chat replies, memory summaries and the automated photo safety check.
- Kling AI: photo generation.
- ElevenLabs: voice replies.
- Google: sign-in and Google Play purchases.
- Razorpay: payments on the website.
- DigitalOcean: hosting of our servers and database.
How long we keep it
We keep your data while your account is active. Clearing a conversation deletes its messages, memory, photos and voice replies. Deleting a bot deletes your conversation with it. Deleting your account deletes all of the above plus the bots you published. We may keep purchase records for as long as tax or accounting law requires, and server logs for a short period for security.
Your rights
- Access and export: download a copy of your data from your account (☰ → Download my data).
- Correction: contact us to correct inaccurate data.
- Erasure and withdrawing consent: delete individual conversations or bots, or your whole account (☰ → Delete account, or this page).
- Grievance redressal and nomination: contact our Grievance Officer below. You may also approach the Data Protection Board of India.
Children
Hamsafar is not for anyone under 18. We do not knowingly collect data from children; accounts found to belong to a minor are deleted.
Security
Data is sent over encrypted connections. Sign-in tokens are stored as one-way hashes and access to the database is restricted. No system is perfectly secure; if a breach affects you, we will notify you and the authorities as the law requires.
Grievance Officer
In accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023:
[to be published]
Email: [to be published]
Address: [to be published]
We acknowledge complaints within 24 hours and aim to resolve them within 15 days. You can also use "Report a problem" in the app. General questions: [to be published].
Changes
If we change this policy materially, we will ask you to review and agree to it again in the app.